Shipping/Returns

Shipping and payment

Shipping Time and Rates

Shipping varies according to shipping destination: shipping cost will automatically be displayed at checkout before order confirmation.

shipping table rates

Payments

Secure credit card and cash on delivery payments options are accepted.

Cash on delivery is accepted in certain countries only.

Options will be available at checkout once you insert your shipping address.

No additional charges are added from our part.

Exchanges:

If you are not satisfied with the items you received, we can easily arrange an exchange for you.

Return/exchange shipping fees are at customers’ own expense (unless a case of a factory defect: we will cover shipping costs).

Customers should contact us within less than 15 days of receiving the product.

Refunds: 15 Days Customer Satisfaction Money Back Guarantee:

At KOALA, customer satisfaction is always our top priority.

If you are not 100% satisfied with your product, you can contact us within 15 days of receiving the item for an exchange or return and refund.

We ask that the product is returned unused and in its original packaging as received.

Please contact us immediately at [email protected] or through live chat to issue you an exchange or full refund.

Customers should contact us within less than 15 days of receiving the product.